Frequently Asked Questions
Everything you need to know about our luxury collections and services.
Are all products on Marc Gebauer authentic?
Yes, authenticity is our highest priority. Every item in our collection, from luxury watches to high-end fragrances, undergoes a rigorous multi-point inspection by our team of experts to ensure 100% authenticity before it is listed.
What are your shipping times and costs?
We offer worldwide insured shipping. Domestic orders within Germany typically arrive in 1-3 business days. International shipping times vary by destination, usually ranging from 5-10 business days. Shipping costs are calculated at checkout based on your location and the value of the item.
Do you offer a return policy?
We provide a 14-day return window for most items, provided they are in their original, unworn condition with all security tags and packaging intact. Please note that certain limited-edition items or personalized products may be excluded from the standard return policy.
What payment methods do you accept?
We accept a wide range of secure payment options, including major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank wire transfers for high-value transactions.
Can I visit a physical showroom to see the items?
Yes, we have a physical presence where you can view our exclusive collection. We recommend booking an appointment in advance to ensure a personalized consultation with one of our luxury experts.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website, allowing you to monitor your shipment's progress in real-time.